Refund and Returns Policy

1. Introduction

Thank you for shopping at [Your Company Name]. We strive to provide the best quality products and services to our customers. If you are not entirely satisfied with your purchase, we are here to help.

2. Returns

Eligibility:
Returns are accepted within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

• Custom orders
• Special orders
• Items purchased on sale or with promotional discounts

3. Refunds

Inspection:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Approval:
If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days, depending on your card issuer’s policies.

Partial Refunds:
Partial refunds may be granted for:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

4. Exchanges

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Email].

5. Shipping

Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Damages:
If the item was damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue.

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